For all inquires about your order or returns please contact Customer Service at the address below:

E: customerservice@yogajeans.ca

 

For any other inquires please contact us at the address below: 

150 Rue Graveline, Montréal, QC, H4T 1R7

E: info@yogajeans.ca

 

MISCELLANEOUS QUESTIONS  

WHERE CAN I FIND A STORE NEAR ME THAT CARRIES YOUR PRODUCTS?

Searching for a store near you that sells our products is easy, just go to our Store Locator page.


CAN YOU TELL ME WHEN NEW PRODUCTS BECOME AVAILABLE OR PROMOTIONS ARE ANNOUNCED?

Yes. Simply subscribe to our newsletter and you will be eligible to receive email updates on new products, sales, events and other special announcements. Click here to get started.


WHAT IS THE BEST WAY TO CARE FOR MY YOGA JEANS DENIM?

There are many ways in which you can care for your jeans to lengthen their lifespan. We always suggest reading the care label inside your Yoga jeans for style specific instructions. As a general rule, you can follow these steps when caring for your denim products: Machine cold wash, do not bleach, hang to dry, iron at low temperature, wash colors separately.

Should your YOGA JEANS have distressing (holes), please place your jeans inside out in your washer, and use a gentle cycle.


WHAT DO I DO IF MY JEANS ARE BLEEDING?

Indigo dye used in the denim often causes bleeding. It’s in the nature of the fabric to discolor. Unfortunately, this is inevitable, which is why we include a disclaimer on our jeans. Take precautions as darker denim may cause discolorations of light colored upholstered furniture and garments.


There are simple steps you can take that will help to keep your jeans from bleeding less. 


- Wash your jeans inside out using cold water (make sure to wash the jeans by themselves).


- Add a cup of vinegar to your cold water rinse (only use white, household vinegar). The vinegar will help seal the dye within the fabric so that they won’t continue to bleed.


- You may want to put your jeans through several cold wash cycles before you wear them (remember to turn your jeans inside out each time). 


- Do not put your jeans in the dryer (always let jeans hang to dry).



DO YOU OFFER LONG LENGTH AND EXTENDED SIZES IN YOUR JEANS?

Yes, we do have jeans available in both long lengths and in extended sizes. If you don't find your size or length online we encourage you to email us at customerservice@yogajeans.ca and our customer service team will assist you.


ARE THE PRODUCTS ON THE WEBSITE THE SAME AS IN THE STORES?

Yes. Although our website may have a greater selection than a store in your area, the products are the same. To find a store in your area, visit our Store Locator page.


WHAT IS YOUR PRIVACY POLICY?

We will never share your email address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy, visit our Privacy Policy page.


WHAT SIZE DO I TAKE IN YOGA JEANS?

We have taken the time to fit all of our YOGA JEANS, therefore in our Style Descriptions, you will find specific details as to how each style fits.

We also have a Size Chart and a Size Finder to help you figure out what size you are.


Still not sure? Contact us at customerservice@yogajeans.ca or call us at 514-381-9111 Operating hours are from Monday to Friday 9AM to 5PM EST for personalized fit advice from our denim experts.


DOES YOGA JEANS HAVE A GUARANTEE?

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange within one year of purchase. (with proof of purchase)

PROBLEMS WITH AN ORDER

WHAT IF THE DESIRED STYLE/SIZE IS NOT IN STOCK?

Please contact customerservice@yogajeans.ca or call us at 514-381-9111 (operating hours are from Monday to Friday 9AM to 5PM EST. We promise to always do our utmost to find you the pair you are looking for.  


WHAT SHOULD I DO IF I RECEIVED THE WRONG ITEM?

WHAT DO I DO IF MY ITEM IS DEFECTIVE?