SHIPPING POLICY

The delivery times and costs will be displayed in the shopping cart at the time of your order. The selected carrier transit times will be displayed prior to checkout and an estimated delivery date will appear for an order placed on that day. Please note our distribution center is open Monday to Friday from 8am to 6pm excluding national holidays. Any order placed outside of those business hours will be processed the following business day. Although we try to process every order the same day it may take an additional 24-48hrs to process your order during peak periods.


*We are not responsible for additional delays that may be caused by our carriers’ potential strikes or grievances that may interrupt their services. Actual delivery times and costs are subject to change


Shipping and Handling
Orders are processed once payment is received. All Canadian orders are shipped from our distribution center located in Montreal, Quebec. Orders shipped using the standard shipping option will typically arrive in four (4) to five (5) business days, Monday through Friday not including holidays. Please allow up to fourteen (14) days for shipments to remote locations. Expedited shipping options are not available for all locations.


Shipping Carriers
Canada - Shipments are shipped via Canada Post and FedEx,


Shipments to International Addresses 
At this time, we are unable to accept or ship international orders

      F.A.Q (FREQUENTLY ASKED QUESTIONS)

ORDERING QUESTIONS

HOW DO I CHANGE OR CANCEL AN ORDER?

To cancel an order you recently completed, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, because our system is designed to fulfill orders very quickly, we cannot cancel or change an order once it has entered the shipping process.

WHAT ARE MY PAYMENT OPTIONS?


We accept Visa, Mastercard, American Express and PayPal.


SHIPPING QUESTIONS

WHAT ARE YOUR SHIPPING FEES?

The delivery times and costs will be displayed in the shopping cart at the time of your order.

However, please see below to give you an idea of our shipping charges.



Please note that we currently do not ship internationally. 

WHEN WILL MY ORDER BE SHIPPED? WHEN WILL IT ARRIVE?

The selected carrier transit times will be displayed prior to checkout and an estimated delivery date will appear for an 

order placed on that day. Please note our distribution center is open Monday to Friday from 8am to 6pm EST excluding national holidays. Any order placed outside of those business hours will be processed the following business day. Although we try to process every order the same day, it may take an additional 24-48hrs to process your order during peak periods.


*We are not responsible for additional delays that may be caused by our carriers’ potential strikes or grievances that may interrupt their services. Actual delivery times and costs are subject to change


You will receive an email confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select. All orders are subject to verification and the order may be delayed or canceled if incorrect information is provided. Orders are not shipped or delivered on weekends or holidays.


You can also visit the Order Status page to see updates and sign up for alerts. In order to view the Order Status page, please click the View Order link in your Order Confirmation.


WILL MY CREDIT CARD BE CHARGED IMMEDIATELY?

Your credit card will be charged at the time your order is placed.


HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?

When your order has been shipped, we will send you another email with your tracking number and a link to where you can track it online.


Please note that the email sent is a DO NOT REPLY, therefore should you have any questions, please contact customerservice@yogajeans.ca


*Please look through your Junk mail as depending on your settings, the email may go directly there.

 


DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?

For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.


Please also note that for all orders sent to the United States, a signature is required.

PROBLEMS WITH AN ORDER

WHAT IF THE DESIRED STYLE/SIZE IS NOT IN STOCK?

Please contact customerservice@yogajeans.ca or call us at 514-381-9111 (operating hours are from Monday to Friday 9AM to 5PM EST. We promise to always do our utmost to find you the pair you are looking for.  


WHAT SHOULD I DO IF I RECEIVED THE WRONG ITEM?

WHAT DO I DO IF MY ITEM IS DEFECTIVE?